FAQ

Membership is good for 12 months beginning on the date of purchase.

Yes, click here to purchase. Click here to renew. You can manage and update your Membership account information online by entering your e-mail address and creating a password. Memberships that require ID (Teacher/Student) cannot be purchased online.

Click here for Membership categories and prices.

Yes, we are open 365 days a year, including all holidays.

Our hours are subject to change based serious weather conditions. Please check our home page or call (415) 753-7080 before your visit on stormy days.

Only the adults named on the cards and up to 5 of their accompanying children or grandchildren under the age of 18 can use the cards. Members are asked to show a valid photo ID when entering the Zoo. Memberships are not transferable or refundable. You cannot change the name on a card once it is issued. If a name must be changed, you must wait until you renew. Membership duration is 12 months and must be renewed to continue receipt of benefits. There is a $10 processing fee for lost Membership Cards. Admission/Ride/Parking passes are not replaceable if lost. 

A Family level and above Membership comes with two Membership Cards. The Member selects the names for the cards. If the Member does not have a partner or spouse, they can select a friend, caregiver, grandparent, etc. to be named on the second card. If they do not want to name anyone, they can choose to have the second card read “Guest of [Member name].” The guest would be able to bring the children associated with the Membership without the Member present.

No, those Membership levels are for adults only. If you have children, you should purchase a Family or higher level Membership.

They are for use by the Members, guests or friends of Members. Each pass is for one-time use. Members are admitted for free 365 days a year with their current Membership card.

No, Members receive a certain number of passes for free rides with their Membership (the number of passes is based on their Membership level), but when those are gone Members must purchase tickets for Zoo rides. Each pass is good for one ride.

The Zoo parking lot is $8 for all-day parking. Street parking is free. Membership packages include a limited number of free parking passes.

Yes, there is a 10% discount for Members.

There is a $10 processing fee for lost cards. The lost card will be invalidated and cannot be used. You cannot change the name on a card once it is issued. If a name must be changed, you must wait until you renew.

If the you never received your cards, we can look you up in our database, given the name and address you used for your purchase, and check when the cards were mailed. If you are not in our database, you MUST have proof of purchase to be re-issued cards (either your temporary card, a receipt, online confirmation, or credit card statement). Without proof of purchase, we cannot issue you another temporary card or process your Membership. Once your Membership is processed, bring your printed receipt or temporary Membership cards for admission to the Zoo until your permanent cards arrive in the mail.

The Membership representative will ask to see a valid photo ID and will then confirm your Membership status. Please note that admission to the Zoo is slowed down when you do not have your Membership cards with you.

Click here for a list of reciprocal institutions.

You must have your valid San Francisco Zoo Membership card with you in order to receive the discounted admission. If you do not have your card with you, you will have to pay the regular admission fee at that zoo or aquarium.

You can convert your admission memberships to a Family level or above Membership at the Zoo on the day of your visit only and not after you've left the Zoo. You can receive up to $25 off a Membership at the Family level or higher, based on what you paid for admission. This offer  cannot be combined with any other Membership discount or offer. There are no refunds on parking if you have already paid for it and want to use the pass that comes with the Membership you purchased at the Zoo.

No, Memberships are not transferable or refundable.

The San Francisco Zoological Society is a non-profit institution that supports the San Francisco Zoo. Zoo Membership is a donation and is fully tax deductible. When you receive your Membership cards, retain the letter plus your payment receipt or credit card statement for your tax records.

Please read offer details carefully. All offers come with an expiration date. An expiration date signifies the end of an offer. Offers are not valid after the expiration date.

Please see the donation request information here.

Members who provide us with a valid e-mail address will automatically receive the newsletter, or you can subscribe here.

The San Francisco Zoological Society reserves the right to terminate or deny Membership at any time by advising the Member or prospective Member and returning a prorated share of any dues payment. Cause for termination can include showing disrespectful behavior towards the animals, staff or guests of the Zoo; inappropriate conduct, including, but not limited to, conduct that is disruptive, abusive or violent; or for failing to comply with Membership terms and conditions or abusing privileges.