Am I required to wear a facial covering?
Guests must wear a face covering except children under 2 at all times. Covering your face is now mandatory. The San Francisco Zoo is required by the City and County of San Francisco to refuse service to anyone who does not comply. However, anyone who has a written exception from a healthcare provider based on a disability, medical condition, or other condition that prevents them from wearing a face covering does not need to wear a mask.
Is it safe to visit the Zoo?
The changes we have put into place ensure the health and safety of our visitors, staff, volunteers, and animals. We have increased our cleaning and disinfecting protocols per CDC Guidelines and put hand sanitizer dispensers throughout the park. New signs highlighting the “rules of the road” on pathways will help maintain social distancing.
Will it be possible to follow social distancing protocols inside the Zoo?
Yes! We have made some changes inside the park to allow all Zoo staff, volunteers, and guests to appropriately social distance. You will see new signs with the “rules of the road” on pathways. Please walk on the right side and pass on the left in a single-file line.
What is the Zoo doing to keep areas clean for guests?
In an effort to provide you with a safe and enjoyable zoo experience, our Environmental Services Department have increased their cleaning regimen including disinfecting touch points frequently in areas such as restrooms, viewing windows, park benches, door handles and handrails every hour to two hours.
DURING YOUR VISIT
Can I bring my own food into the Zoo?
Yes, guests may bring their own food and beverages into the Zoo. No glass containers or alcohol are allowed in. Socially distanced table seating is located around the Lemur Café, with no indoor seating. Park benches and the Playfield Lawn are not accessible at this time.
What are my dining and shopping options?
Currently the Leaping Lemur Café is open during the week with additional food outlets open on weekends for take-out only. Guests may stand in socially distanced line to order or may use their phone through mobile ordering service. The main gift shop will be open but there will be limited capacity. The zoo will currently not be accepting cash – Apple Pay, Google Pay and credit card transactions only.
Do you have everything on the menu at Leaping Lemur Café?
Most general food items are available for pick-up including hamburgers, chicken tenders, fries and salads.
Can I park in the Zoo parking lot?
Guests planning to park in the Zoo’s main parking lot are required to purchase a pre-paid
parking online ticket prior to their visit. Parking valid day of only. No in and out privileges.
Disabled guests can still park for free with a disabled placard. You do not need to pre-purchase parking.
Can I leave the Zoo and come back in?
No in and out privileges at this time.
What can I see on my visit?
All outdoor animal areas are open. All indoor animal habitats and interactive spaces are closed.
Closed areas include:
- South American Tropical Rainforest
- Great Ape Passage Indoor Dayroom
- California Conservation Corridor
- Insect Zoo
- Family Farm
- African Aviary
- Dentzel Carousel