San Francisco Zoo & Gardens Reopening FAQs

TICKETS & MEMBERSHIP

How does the online ticketing process work?
Everyone, including SF Zoo Members, must now reserve tickets, parking, and an entry time online BEFORE visiting the Zoo. This is meant to limit person-to-person transactions as much as possible.
I’m a member. Do I now have to pay for tickets? 
No. Members still receive FREE admission, but you will have to reserve them online. (Note: maximum number of tickets is equal to the maximum number allowed by Membership level). Please be prepared to show your Membership card and ID. Limit 1 reservation per day.
Can I purchase tickets on-site? 
All tickets and Member reservations must be purchased online for specified entrance time, and must be redeemed during that time.
I’m a Member, can I bring additional people with me? 
For General admission days, feel free to purchase additional tickets for your guests.
I’m a Member, can I still use my single-use admission and parking coupons? 
Yes! Please make a member reservation for each single-use admission coupon that you will be using. Expiration dates on these coupons will be extended.
Will the Membership Office be open?
No. Please renew your membership online before you visit. You will not be able to pick up your will call membership cards.
I don’t have my membership cards, what do I do? 
Please bring your membership confirmation letter when you come or log into your account and show us your membership details. This can be found here in the upper right hand corner of the screen in the “membership” drop down tab below your name. Feel free to email [email protected] or call (415) 753-7097 for assistance.
What if I make a reservation and then I’m unable to attend at the date / time I selected? 
Guests may use your pre-paid tickets for up to 30 days from your original visit date. Bring your original reservation to the ticket windows to redeem. You do not need to book another date and time. For questions email at [email protected]. Members please contact [email protected].
 
What if it rains the day we are planning a visit? 
For Members: If you choose not to visit due to rain, Members will need to book a new reservation. If you pre-purchased parking in your original reservation, you do not need to repurchase a new one. Just present your original Member Reservation confirmation when you check in.
For Paid Ticket Holders: If you chose not to visit due to the rain, you may use your pre-paid tickets for up to 30 days from your original visit date. Bring your original reservation to the ticket windows to redeem. You do not need to book another date and time. For questions email[email protected]
I’m a reciprocal member. Do I still get a discount? 
Yes. We are still offering a 50% off discount on admission to current members of our reciprocal institutions. Please purchase these tickets at the Zoo’s ticket windows and therefore, you are not required to make an advanced reservation. When you arrive, please be sure to have your valid zoo membership card and another form of identification. Please note, this discount only applies to the named adults and two children under 18 on the membership.

How do I make a reservation and receive a SF Muni discount?
Unfortunately, we cannot give discounts at this time as all reservations must be made in advance.

 

How do I make a reservation and receive my military discount?
When you book online, use the San Francisco resident discount for military members (active or veteran).

How do I use CityPASS and make a reservation?
First, Buy CityPASS online for instant, paperless delivery to your mobile device. Next, bring CityPASS to a Zoo ticket window to receive the next available entry time. CityPASS ticket holders do not need advance reservations. Learn more about saving 44% with CityPASS.

 

SAFETY UPDATES

Am I required to wear a facial covering?
The Zoo is home to endangered species whose susceptibility to COVID-19 is unknown. We host a summer program for young children, for whom vaccinations may not yet be available. As a result, face coverings still remain mandatory at all indoor animals spaces and anywhere on Zoo grounds where you cannot maintain at least 6 ft. social distancing from other guests, staff members, or animals on exhibit. The San Francisco Zoo is required by the City and County of San Francisco to refuse service to anyone who does not comply. However, anyone who has a written exception from a healthcare provider based on a disability, medical condition, or other condition that prevents them from wearing a face covering does not need to wear a mask.
Is it safe to visit the Zoo?
The changes we have put into place ensure the health and safety of our visitors, staff, volunteers, and animals. We have increased our cleaning and disinfecting protocols per CDC Guidelines and put hand sanitizer dispensers throughout the park. New signs highlighting the “rules of the road” on pathways will help maintain social distancing.
Will it be possible to follow social distancing protocols inside the Zoo? 
Yes! We have made some changes inside the park to allow all Zoo staff, volunteers, and guests to appropriately social distance. You will see new signs with the “rules of the road” on pathways. Please walk on the right side and pass on the left in a single-file line.
 
What is the Zoo doing to keep areas clean for guests? 
In an effort to provide you with a safe and enjoyable zoo experience, our Environmental Services Department have increased their cleaning regimen including disinfecting touch points frequently in areas such as restrooms, viewing windows, park benches, door handles and handrails every hour to two hours.

DURING YOUR VISIT

Can I bring my own food into the Zoo?

Yes, guests may bring their own food and beverages into the Zoo. No glass containers or alcohol are allowed in. Socially distanced table seating is located around the Lemur Café, with no indoor seating. Park benches and the Playfield Lawn are not accessible at this time.

What are my dining and shopping options?
Currently the Leaping Lemur Café is open daily with additional food outlets open on weekends. Guests may stand in socially distanced line to order or may use their phone through mobile ordering service. The main gift shop will be open but there will be limited capacity. The zoo will currently not be accepting cash – Apple Pay, Google Pay and credit card transactions only.

Do you have everything on the menu at Leaping Lemur Café?
Most general food items are available including hamburgers, chicken tenders, fries and salads.

 
Can I park in the Zoo parking lot?
Guests planning to park in the Zoo’s main parking lot are required to purchase a pre-paid parking online ticket prior to their visit. Please note, pre-paid parking is only available in the morning, after that it is on first come, first serve basis. Parking valid day of only. No in and out privileges. There is free parking available on the street along Sloat Boulevard. 
Disabled guests can still park for free with a disabled placard. You do not need to pre-purchase parking.
Can I leave the Zoo and come back in? 
No in and out privileges at this time.
What can I see on my visit? 
All outdoor animal areas are open. All indoor animal habitats and interactive spaces are closed. Closed areas include: 
  • Great Ape Passage Indoor Dayroom 
  • Family Farm 
  • Dentzel Carousel