San Francisco Zoo & Gardens FAQs


Can I purchase tickets on-site? 
Yes, but for your convenience tickets are also available for purchase online.
Can I visit the Zoo with San Francisco CityPASS® tickets?
Yes. Simply buy CityPASS® online for instant, paperless mobile ticket delivery. Next, present your CityPASS® tickets at Zoo entry – no advance reservations needed. Learn more about saving 46% off admission with CityPASS®.
I’m a Member, can I bring additional people with me? 
For General admission days, feel free to purchase additional tickets for your guests.
Will the Membership Office be open?
No. Please renew your membership online before you visit. You will not be able to pick up your will-call membership cards.
I don’t have my membership cards, what do I do? 
Please bring your membership confirmation letter when you come or log into your account and show us your membership details. This can be found here in the upper right-hand corner of the screen in the “membership” drop-down tab below your name. Feel free to email [email protected] or call (415) 753-7097 for assistance.
What if I have a pre-paid ticket and then I’m unable to attend at the date I selected? 
Guests may use your pre-paid tickets for up to 30 days from your original visit date. Bring your original ticket to the ticket windows to redeem. For questions email at [email protected].
What if it rains the day we are planning a visit? 
For Paid Ticket Holders: If you chose not to visit due to the rain, you may use your pre-paid tickets for up to 30 days from your original visit date. Bring your original reservation to the ticket windows to redeem. For questions email [email protected]
I’m a reciprocal member. Do I still get a discount? 
Yes. We are still offering a 50% discount on admission to current members of our reciprocal institutions. Please purchase these tickets at the Zoo’s ticket windows. When you arrive, please be sure to have your valid zoo membership card and another form of identification. Please note, this discount only applies to the named adults and two children under 18 on the membership.


Can I bring my own food into the Zoo?

Yes, guests may bring their own food and beverages into the Zoo. No glass containers or alcohol are allowed in. Socially distanced table seating is located around the Lemur Café, with no indoor seating. Park benches and the Playfield Lawn are not accessible at this time.

What are my dining and shopping options?
Currently the Leaping Lemur Café is open daily with additional food outlets open on weekends.

Do you have everything on the menu at Leaping Lemur Café?
Most general food items are available including hamburgers, chicken tenders, fries and salads.

Can I park in the Zoo parking lot?
Guests planning to park in the Zoo’s main parking lot need to purchase a parking voucher on site on the day of your visit.

Parking can be paid for three ways once you arrive at the Zoo.
1. At the ticket office windows when you arrive or when you leave
2. At the Carousel (when open) Little Puffer Train station (11am-4:30pm)
3. Scan the QR code on posters throughout the Zoo, pay online and retrieve an exit pass at the Gatehouse on your way out

Please note, paid parking is available on a first come, first serve basis. Parking valid day of only. No in and out privileges.
There is free parking on the street along Sloat Boulevard.

Disabled guests can still park for free with a disabled placard.
Can I leave the Zoo and come back in? 
No in and out privileges at this time.