Visit SF Zoo!

Your SF Zoo is open daily. To visit, you are required to reserve a date and time in advance. Tickets must be purchased online prior to your visit.

As home to endangered species whose susceptibility to COVID-19 is unknown and to protect young children for whom vaccinations are not yet available, guests are required to follow safety protocols when visiting. 

While the State of California has lifted the mandatory mask mandate as of February 15, 2022, SF Zoo requires face coverings indoors and in areas of likely animal contact (all primates and snow leopards). Masks are no longer required outdoors and while riding the Little Puffer steam train.

Thank you for your cooperation!

  • All tickets must be purchased and reserved in advance online.
  • All tickets must be purchased online for specified entrance time, and must be redeemed during that time.
  • Your entire party needs to be present to enter the Zoo.
  • Group Reservations and Field Trips are currently unavailable.
  • There are a limited number of reservations available per day. Check back if you aren’t able to make a reservation.
  • For a limited time, now until March 31, Members can enter without a advance reservation. After March 31, Members must make a reservation for a time and date as well and will be issued a FREE admission ticket.
  • For information on our rainy day policy see the Reopening FAQ’s.
  • CityPASS ticket holders will receive the next available time upon arrival and do not need advance reservations. Present your CityPASS ticket at Zoo entry. Learn more about saving 45% with CityPASS.
  • Guests planning to park in the Zoo’s parking lot need to purchase a parking voucher on site on the day of your visit.Parking can be paid for three ways once you arrive at the Zoo.
    1. At the ticket office windows when you arrive or when you leave
    2. At the Little Puffer Train station (11am-4:30pm)
    3. Scan the QR code on posters throughout the Zoo, pay online and retrieve an exit pass at the Gatehouse on your way outPlease note, paid parking is available on a first come, first serve basis.
    See the parking fees in the right hand column. There is free parking on the street along Sloat Boulevard.
  • Disabled guests can still park for free with a disabled placard.
  • No in and out privileges.
  • Face coverings continue to be mandatory at all indoor animal spaces, areas with vulnerable species, and anywhere on Zoo grounds where you cannot maintain at least 6 ft. distancing from other guests, staff members, or animals on exhibit.
  • Anyone who has a written exemption from a healthcare provider based on a disability, medical condition, or other condition that prevents them from wearing a face covering does not need to wear a mask. You will receive a bracelet when you arrive.
  • Please maintain a six-foot distance between your group and others when waiting.

LEARN MORE BY READING OUR REOPENING FAQ’S

FOR YOUR VISIT

 

  • If you are feeling ill or have a cough or fever, please visit another time after you get better. 
  • Avoid touching high-contact surfaces.
  • Our main restaurant, the Leaping Lemur Café, is currently only open for take-out food and beverages. There is plenty of available outdoor seating and picnic tables. It’s a great time for a picnic on one of our lawn areas! In addition, mobile ordering featuring touchless payment and pick-up is now available. Check here for more details.
  • Gift Shop is open with limited capacity. There also are outdoor kiosks.
  • Public restrooms are open.
  • We have increased our cleaning and disinfecting protocols per CDC Guidelines.
  • Hand sanitizer stations are available throughout the park.
  • Limited attendance to 50% of the Zoo’s capacity to maintain social distancing. 

TEMPORARILY CLOSED AREAS INCLUDE:
• Lion House Indoor Viewing is closed but you can see the big cats in their outdoor yards
• Family Farm is closed.

AREAS OPEN WITH RESTRICTIONS
• Pathways by vulnerable species including Primates and Snow Leopards, masks are required.
• Rides, ticket lines and all indoor areas, masks are required.

 

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